Billing FAQs
What types of payment do you accept?
We accept U.S. issued Visa, MasterCard, American Express, Discover cards. We also offer PayPal, Google Pay, Apple Pay and Venmo as payment options. At this time we only accept payments online so we will not be able to accept a P.O., we cannot invoice you, and we cannot create accounts over the phone, email, or chat.
If you have additional questions, please contact us at 1-866-202-7417 or at [email protected].
What is Neighborwho’s Refund Policy?
If you are unhappy with our service or the data we provided and would like to request a refund, please email us at [email protected]. We handle all refund requests on a case-by-case basis, but our goal is complete customer satisfaction as we work to help resolve your particular situation. In order to permit us to assist you as expeditiously as possible, please have accessible your member ID or the email address with which you signed up for our service.
Also please note the following general guidelines regarding our refund process:
- Refunds are processed immediately on our end, but depending on your bank or financial institution, it may take up to 10 days for the refund to post to your bank. Feel free to contact us if you have any questions or want to confirm your refund.
- If we receive a dispute or “chargeback” through your bank, we reserve the right to permanently suspend your account and challenge the dispute. Once a dispute is in place, we will be unable to provide you a refund on the transaction.
How can I update my billing information?
You can add another credit card, debit card or PayPal account to your Neighborwho account. Once logged in, open the “My Account” page from the menu or the dashboard. Click on “Edit account info” at the bottom of the page and select “Edit Payment Info.” Enter the credit or debit card details of the new card or add a new PayPal account to add to your Neighborwho account.
How will a Neighborwho charge appear on my credit card bill?
Payment might appear on your bank statement with our toll-free number 1-866-202-7417 as the following:
- NEIGHBORWHO*COM
- NW*NEIGHBORWHO
- NW NEIGHBORWHO.COM
- NW*NEIGHBORWHO.COM
- NEIGHBORWHO*LLC
- NW*
- Neighborwho.com
What are Chargebacks?
A chargeback is a payment reversal provided by a bank to the card holder on unauthorized or fraudulent purchase transactions. It is not to be confused with a refund, which is a return of payment back to a legitimate purchaser dissatisfied with the services paid for.
Incurring a chargeback on your account will result in an account suspension and will prevent us from issuing refunds on the disputed transaction in question. We also reserve the right to challenge a chargeback if we believe that the dispute is invalid. In this case, if we win the challenge, you will still be charged for the initial transaction and you will not be able to receive a refund on that transaction.
Canceling a chargeback and getting a refund
If you are unsatisfied with the service or data we provided and would like to request a refund, or cancel your account, please contact our Customer Support center and our team will be happy to assist you.
If you have mistakenly requested a chargeback instead of a refund, you can generally cancel that chargeback within 10 days, depending on your bank. Canceling the chargeback and requesting a refund instead will speed up the process, avoiding long term resolution periods for the banks.
Our customers’ satisfaction is of the utmost importance. If you require assistance, have any questions about your subscription, or are simply not sure how to proceed, please visit our FAQ section or contact us at [email protected]
How much does NeighborWho cost?
When you visit NeighborWho for the first time, you should be brought to a page with our latest sign-up deals and special offers.
NeighborWho’s mission is to help you find properties and learn more about them.
NeighborWho aims to address these challenges by providing not only an affordable pricing model but also helpful customer service along the way. We are always offering different deals and pricing options in order to best fit our customers’ needs.
If you have questions about specific pricing, please don’t hesitate to send us an email at [email protected].
What does my account come with?
If you’ve signed up for a paid subscription, you have access to a limited number of reports each month! These can include, when available: property reports, people reports, phone number reports and email reports.
What if I don’t have a credit card?
We offer PayPal, Google Pay, Apple Pay and Venmo as payment options on our sign-up pages for those customers who don’t wish to use a credit card. Don’t use any of those payment options? Then you may want to check out our app for iOS or Android. You also have the option of purchasing a subscription, through the app, billed to your Apple App Store or Google Play account.
How do I view my purchased reports?
Simply log into your account and go to your Dashboard of Recent Reports to view the list of reports you have run. Just click the report to load the information. If you do not have an active subscription, you will see an option to reactivate your subscription, in order to view your previous reports and run new reports.
I see a charge for NeighborWho, why are you charging me?
Someone signed up for our service and chose to become a NeighborWho member. If you feel this was done in error or was unauthorized please contact us at [email protected] or at 1-866-202-7417. If our company name still doesn’t ring a bell, you may want to ask your family members. Usually, someone who is associated with you placed this order, such as family or friends. Often someone in your office or family might have been using our service.
Can I get an invoice for the charges?
You can view your billing history at any time, right from your account. Once logged in, open the “My Account” page from the menu or the dashboard, then click on “show order history” on the bottom left on the page. This will list all charges to your account, what you purchased, the payment method used, and the date and amount of the charge. If you have additional questions, please send an email to [email protected] or contact us toll-free 1-866-202-7417.
How do I cancel my account?
NeighborWho provides hassle-free cancellation in many easy ways, including:
- Cancel online by simply emailing [email protected];
- If you are logged in, click Contact Us, and then select “Cancel My Account”;
- Cancel using Online Chat;
- Cancel using our Contact Us form by providing your 9-digit membership ID or the email address you signed up with. We’ve pre-populated the message with a request to cancel;
- Simply call our customer service line anytime at 1-866-202-7417 and have your 9-digit membership ID handy.
If you need additional assistance, you can also email us with your 9-digit membership ID at [email protected] or by using our Contact Us form. You can find the membership ID in your Welcome New Member email, or in the Account Details section of your NeighborWho account.
I have ideas on how to improve NeighborWho, what should I do?
Tell us, of course! As most of our active members will notice, we make improvements to our service on almost a daily basis and we love hearing new ideas from our current members. Please always feel free to send an email to [email protected] and let us know how we can improve.
