Privacy FAQs
How do I remove my name from NeighborWho’s people search results?
NeighborWho provides a quick and easy process to allow you to remove your information from our People Search results. Just search our database, select your record, and verify your request to opt out by clicking on the link in our verification email. After you verify, we will send you an email confirming that the record you selected has been opted out and will instruct our data partners not to return the record in future People Search results.
If you would like to opt out of our People Search results Click Here
Below are answers to some frequently asked questions about our opt-out process. If this FAQ does not answer all of your questions, please feel free to contact us at [email protected].
How Does NeighborWho Use the Email Address I Submit Along With My Opt-Out Request?
NeighborWho only uses your email address to send you an email to verify your request to opt out. We will not sell the email address that you provide as part of the opt-out process, or use it for any other purpose, without your prior consent.
Do I Have to Be a Member or Create a NeighborWho Account in Order to Opt Out?
No, you do not have to be a member of NeighborWho in order to opt out of our People Search results.
Do I Have to Pay to Remove My Record?
No, you never have to pay for the removal of your own record from NeighborWho’s People Search results.
How Long Does it Take for My Record to Be Removed?
Once you receive our email confirming that we have processed your opt-out request, your request will be reflected in our People Search results the next time our server refreshes. In most cases this will take 24 hours to take effect and then we encourage you to check for yourself.
How Can I Check to See if My Record Was Removed?
Once you have given our servers enough time to refresh (which in most cases will take 24 hours), simply log onto NeighborWho.com and type your name into People Search. In some cases, you may need to “clear your history” in your browser just in case your computer is storing and recalling information cached prior to the opt-out. If you are not a member, you can click here and search for the record using the opt-out tool. We encourage you to check to make sure your record was removed and to contact us at [email protected] if you have any issues.
What if I Find Multiple Reports About Me on NeighborWho?
We obtain and regularly update the NeighborWho People Search results with records from several different public and private databases. Although we and our data partners do our best to match these new records to the existing records in our database, there may be times when one of our data partners provides us with a new record about you that is different enough from your existing record - for example, containing different spellings, initials, combinations of information, and/or addresses - that we cannot match this new record to your existing record. In these instances, a separate report may be created in our database about you, and this new report may appear in our People Search results.
Currently, in order to prevent fraud and protect the integrity of our opt-out process, we only permit you to remove one report from our People Search results through our online opt-out process. If you find more than one record about you in our People Search results and would like to remove them all, please contact us at [email protected] and we will be happy to help you.
When I Opt Out, Will Data About Me Ever Reappear on NeighborWho?
Once your opt-out has been processed, we will instruct our data partners not to return the record you opted out in future People Search results. At this time, we only provide an opt-out for our People Search service. Therefore, it is possible that your name might appear in search results for the other search services available through NeighborWho even after you opt out of People Search.
Further, as described above, there may be times when one of our data partners provides us with a new record about you that is different enough from your existing, opted out record that we cannot match this new record to the existing record, and therefore cannot conclusively opt out the new record. Accordingly, if you have previously opted out and see a new report about you appear in our People Search results, please contact us at [email protected] and we will be happy to help you remove that record as well.
